FAQs

Frequently Asked Questions

Q. Where does Thin Lizzy ship to? How much does shipping cost?
For all shipping details and costs click here.

Q. Does Thin Lizzy offer refunds and/or exchanges?
Yes we do, please click here for full details, terms and conditions.

Q. Are Thin Lizzy products cruelty free?
Yes! All Thin Lizzy products are 100% cruelty free, we will never hurt any fur babies!

Q. I ordered the wrong foundation shade online - What now?
We understand it can be difficult to order your correct foundation shade online. This is why we have created our Color Swap Guarantee.

 This is only applicable to the following products:
- Liquid Foundation;
- Mineral Foundation (Compact & Loose);
- 6in1 Professional Powder (Compact & Loose);
- Concealer Crème;
- Age Reverse Under Eye Concealer.

Q. Is Thin Lizzy a New Zealand brand?
Thin Lizzy is a New Zealand owned and operated brand since 2005. Our Auckland based makeup chemist and team of specialists have spent years perfecting the Thin Lizzy range, trialing, testing and analyzing each product in order to create the phenomenon that is Thin Lizzy today.

Q. Does Thin Lizzy offer refunds and/or exchanges? 
Yes we do, please click here for full details, terms and conditions.

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Contact our Customer Service Team here